Shipping Policy – newenglandbackyards.com

Last Updated: August 13, 2026

Where Do We Deliver?

We ship across the United States.

Shipping Cost

Enjoy Free Standard Shipping on all orders.

Delivery Details

Handling Time: 1 – 2 business day (Monday–Friday)
Transit Time: 2 –5 business days (Monday–Friday)
Order Cut-off Time: 11:00 PM Eastern Time (ET)

Orders placed after the daily cut-off time may be processed on the following business day.

Multiple Addresses

We do not support multiple shipping addresses in a single order.

For deliveries to multiple destinations, please place a separate order for each shipping address.

Order Status & Tracking

Once your order has shipped, you will receive an email containing your tracking number.

Please allow up to 48 hours for tracking information to become available or update.

If your order has not arrived within 20 days from the date of shipment, please contact us with your name and order number so we can assist you.

Returns & Exchanges

We accept eligible returns within 30 days of delivery, provided the item is unused and in its original condition.

If your item arrives damaged, please contact us with your order number and photos of the damaged product and packaging. We will review the issue and work with you toward an appropriate resolution.

For complete information about returns and refunds, please visit our Refund and Returns Policy.