Privacy Policy – newenglandbackyards.com

Last Updated: August 13, 2026

At New England Backyards, we respect your privacy and are committed to protecting the personal information you provide when you visit or use www.newenglandbackyards.com.

This Privacy Policy explains what information we may collect, how we use it, how we may share it, and the choices available to you.

By using www.newenglandbackyards.com, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you use our website, place an order, contact us, create an account, or otherwise interact with our services.

This information may include:

Full name
Billing and shipping address
Email address
Phone number
Payment and transaction information
Account information
Order history
Information you provide when contacting customer support
Reviews, comments, feedback, or other information you voluntarily submit

We may also automatically collect certain technical information when you visit our website, including:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Date and time of visits
General website usage information

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill orders.
Process payments.
Ship products to you.
Provide customer support.
Communicate with you about your orders.
Respond to questions, requests, and inquiries.
Maintain and improve our website.
Prevent fraud, abuse, and unauthorized activity.
Maintain the security of our website and services.
Understand how customers use our website.
Send marketing communications where permitted and where you have provided appropriate consent.
Comply with applicable legal and regulatory requirements.

3. Payment Information

When you make a purchase, payment information is processed through the payment provider or payment-processing services used by our website.

We do not intend to store complete payment card information on our own website servers when payment processing is handled by a third-party payment processor.

Payment providers may collect and process information according to their own privacy policies and terms.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to operate and improve www.newenglandbackyards.com.

Cookies may be used to:

Keep the website functioning properly.
Remember shopping cart or session information.
Understand website usage.
Improve website performance.
Remember certain preferences.
Support analytics and marketing activities where applicable.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

5. Analytics

We may use analytics services to understand how visitors interact with our website.

These services may collect information such as pages visited, approximate location, device information, browser information, and website interactions.

Analytics information helps us understand website performance and improve the customer experience.

6. Marketing and Advertising

Where applicable, we may use third-party advertising and marketing services to promote our products and measure advertising performance.

These services may use cookies, pixels, tags, or similar technologies to understand website activity and advertising interactions.

Depending on the services we use, information may be collected about your interactions with our website, advertisements, or products.

You may be able to control certain advertising preferences through your browser, device settings, or the relevant advertising platform.

7. How We Share Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide services to you.

These parties may include:

Payment processors
Shipping and delivery providers
Ecommerce and website service providers
Hosting providers
Analytics providers
Customer support providers
Marketing and advertising service providers
Fraud prevention and security providers
Professional advisers
Government authorities or law enforcement when required by law

We do not sell your personal information simply as part of the ordinary operation of our online store.

Third-party service providers may process information according to their own privacy policies.

8. Order and Shipping Information

When you place an order, we may need to provide certain information to payment processors, fulfillment providers, shipping carriers, and other service providers so that your order can be processed and delivered.

This may include your name, shipping address, email address, phone number, order details, and other information necessary to fulfill the order.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted to or stored through our website.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information from children under the age of 13.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

13. Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of personal information where legally applicable.
Request information about how your personal information is used.
Opt out of certain marketing communications.
Exercise other privacy rights provided by applicable law.

To make a privacy-related request, please contact us using the information below.

We may need to verify your identity before completing certain requests.

14. Marketing Communications

If you receive promotional emails from us, you may unsubscribe by following the unsubscribe instructions included in the communication.

Even if you opt out of promotional communications, we may still send transactional or service-related communications, such as order confirmations, shipping updates, account notifications, or responses to customer inquiries.

15. United States Privacy Rights

Certain U.S. states provide residents with additional privacy rights.

Depending on your state of residence and applicable law, you may have rights concerning access, correction, deletion, portability, or the use of your personal information, as well as certain rights to opt out of particular forms of data processing.

We will process verified privacy requests in accordance with applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

We encourage you to review this page periodically.