Last Updated: August 16, 2026

At New England Backyards, we want you to have confidence in the products you purchase from us. Some products sold through our website are covered by a manufacturer’s warranty against qualifying defects in materials or workmanship.

This Warranty & Replacement Policy explains how to request assistance when an eligible product has a warranty-related issue.

1. Manufacturer Warranty

Warranty coverage varies by product and manufacturer.

The applicable warranty information is provided on the individual product page or in the documentation supplied with the product.

For example, certain Backyard Discovery products include a 5-year limited warranty. Warranty periods and coverage may vary by product.

Please review the warranty information provided with your specific product for complete terms and conditions.

2. What Is Covered?

A manufacturer’s warranty may cover qualifying defects in materials or workmanship that occur during the applicable warranty period.

Warranty coverage is subject to the manufacturer’s specific warranty terms.

3. What Is Not Covered?

Warranty coverage generally does not apply to damage or problems resulting from:

  • Normal wear and tear
  • Improper assembly or installation
  • Improper use or misuse
  • Accidents
  • Neglect
  • Unauthorized modifications or alterations
  • Failure to follow the manufacturer’s instructions
  • Improper maintenance
  • Damage caused after delivery
  • Cosmetic changes that do not affect product functionality
  • Damage caused by weather, natural events, or other external conditions where excluded by the manufacturer’s warranty

Additional exclusions may apply depending on the product and manufacturer.

4. How to Submit a Warranty Request

If you believe your product has a qualifying warranty issue, please contact us with the following information:

  • Full name
  • Order number
  • Product name
  • Product model or item number
  • Description of the issue
  • Photos or videos showing the problem
  • Photos of the product when requested
  • Any other information reasonably required to evaluate the claim

Send your warranty request to:

Email: contact@newenglandbackyards.com
Phone: +1 (978) 627-6852

5. Replacement Parts

When appropriate, a warranty claim may be resolved by providing a replacement part rather than replacing the entire product.

Replacement parts are subject to availability and the applicable manufacturer’s warranty.

We may request photographs, product information, or other documentation before arranging replacement parts.

6. Product Replacement

If a product is determined to have a qualifying defect covered by the applicable warranty, the available remedy may include:

  • Replacement parts
  • Repair
  • Replacement of the affected product
  • Another remedy provided under the applicable manufacturer’s warranty

The specific remedy will depend on the product, manufacturer, warranty terms, and circumstances of the claim.

A replacement product may be the same product or a comparable product where the original product is no longer available, subject to the applicable warranty terms.

7. Warranty Claim Review

Submitting a warranty request does not automatically guarantee approval.

Each claim is reviewed according to the applicable manufacturer’s warranty terms.

We may request additional information, photographs, videos, or documentation before determining whether a claim qualifies for warranty assistance.

8. Warranty and Returns Are Different

Our 30-day return policy and a manufacturer’s warranty are separate.

A return generally applies to eligible products returned within the applicable return period, while a warranty claim concerns qualifying defects covered by the manufacturer’s warranty.

For information about returning an eligible product within 30 days, please review our Refund and Returns Policy.

9. Warranty Period

The warranty period begins according to the applicable manufacturer’s warranty terms, generally based on the original purchase or delivery date.

Please retain your order confirmation or other proof of purchase, as it may be required when submitting a warranty claim.

10. Important Product Information

For playground equipment, swing sets, lawn mowers, power tools, garden tools, and other outdoor equipment, proper assembly, installation, operation, and maintenance are important.

Always follow the manufacturer’s instructions and safety requirements.

Improper assembly, installation, use, or maintenance may affect warranty coverage.

11. Contact Us

If you have questions about a warranty or replacement request, please contact us:

New England Backyards
35 Shady Ave
Westminster, MA 01473
United States

Website: www.newenglandbackyards.com
Email: contact@newenglandbackyards.com
Phone: +1 (978) 627-6852

Our customer support team is available 24/7 to assist with warranty and replacement inquiries.